Berjaya Waterfront Mall

We can give up to 10% discount on the ferry ticket price if the group is minimum 15 persons and above (for two way trips) for non-peak seasons. The minimum persons for booking may be vary from time to time, kindly contact us for more details. Below are the ways on arranging for a better flow:

1. Kindly submit written request 1 week prior to departure date;
2. Request is accompanied with provision of passengers' particulars like their names as appear in their NRICs, date of births and particulars of their passports such as passport numbers and their expiry dates.
3. Full payment is made to the company prior to the travelling date.
4. There shall be no cancellation of trips or change to the approved list of names.
5. Collection of tickets is only on the date of travel (40 minutes before the scheduled departure time of ferry).
6. Subject to approval by management of Berjaya Waterfront Johor Bahru Ferry Terminal.
   

Yes. Below listed are not included in the ferry ticket price:

1. the Seaport Charge at rate of RM15/- per pax (inclusive of infant);
2. Group Travel PA insurance at rate of RM 3/- which cover the risks during the sea journey i.e. sea journey from the first port of call i.e. BWFT to the next port-of-call (can be Batam Centre or Harbour Bay Ferry Terminal in Batam island or Tg. Pinang Ferry Terminal in Bintan island;
3. Fuel surcharge at rate of RM 5/- per pax as of now and is subject to change.

Ticket/s purchase from outside agent/s will have to be converted into usable ticket/s for boarding at our ferry ticket counters with payment of RM 23.00, as per detailed at item 8 above. Provided these prepaid ticket/s are genuine and still valid for use i.e. not expired.

Note: BWFT is the appointed sole agent for the selling of ferry tickets within the duty free complex.

3 months from the date of purchase. You are advised to reconfirm your return ticket at Batam or Tg. Pinang counter in Indonesia.

No cancellation of ticket for refund is allowed. However, deferment of scheduled trip by way of voiding the prepaid ticket is possible with payment of admin charge at RM 15/pax per trip change. Provided also proofs of prior written request from you & approval from us are done or obtained at least one day before the initial date of departure.

As a norm, person going abroad should ensure that their passports still have a validity period of at least 6 months. However, we are not the authorities to say can or can not. It is the responsibility of the travelers themselves to find out or ensure that their document is sufficient and can be accepted by the country they intend to visit.

Yes. There are counters at the ferry terminals there (before the immigration clearance checks) for such issuance of visa. With approximately payment of USD 10/- per pax for a period of a week’s visit.

However, this visa is not applicable to citizens from ASEAN countries if their visits are purely for tour purpose.